FAQs

🛍️ Orders & Shopping

1. How can I place an order?

Simply browse our collections, add your favorite jewellery to the cart, and proceed to checkout. You can also contact us via WhatsApp if you need assistance.

2. What payment methods do you accept?

After you send your cart on WhatsApp, our team will confirm your order and share the payment details. Once the payment is received, your order will be processed and dispatched.

3. Do you offer Cash on Delivery (COD)?

Currently, we do not offer Cash on Delivery. Orders are confirmed after payment verification through the payment options shared by our team on WhatsApp.

4. Can I modify or cancel my order?

Yes, orders can be modified or cancelled before they are dispatched. Once shipped, cancellations may not be possible.

🚚 Shipping & Delivery

5. How long does delivery take?

Orders are generally processed within 1–2 business days and delivered within 3–7 business days, depending on your location.

6.Why do I need to confirm my order on WhatsApp?

This helps us:

  • Verify product availability.
  • Confirm your delivery details.
  • Answer any product-related questions.
  • Ensure a smooth and personalized shopping experience.

7. When will my order be shipped?

Once your payment is confirmed, your order is usually processed within 1–2 business days and dispatched promptly. Delivery timelines depend on your location.

8. Do you provide free shipping?

Yes! We offer FREE PAN India Shipping on eligible orders. Any minimum order value (if applicable) will be mentioned during checkout.

9. How can I track my order?

Once your order is dispatched, you’ll receive tracking details via email or WhatsApp.

💎 Product Information

10. Is your jewellery handmade?

Many of our Maharashtrian jewellery pieces are handcrafted by skilled artisans. We also offer carefully selected premium fashion jewellery.

11. Will the product look exactly like the photos?

Yes, we strive to display our products as accurately as possible. However, slight color variations may occur due to screen settings and lighting.

12. Is the jewellery lightweight?

Most of our jewellery is designed to be lightweight and comfortable for extended wear during weddings, festivals, and special occasions.

13. Can I wear this jewellery daily?

Our jewellery is best suited for occasional, festive, and traditional wear. Following the care instructions will help maintain its beauty.

✨ Jewellery Care

14. How should I care for my jewellery?

  • Store in a dry, airtight pouch or box.
  • Keep away from water, perfume, deodorant, and chemicals.
  • Remove before bathing or swimming.
  • Wipe gently with a soft, dry cloth after use.
  • Avoid dropping or bending delicate pieces.

15. Will the jewellery tarnish?

Proper care greatly extends the life and shine of the jewellery. Avoid exposure to moisture and chemicals for best results.

🔄 Returns & Refunds

16. Can I return my order?

Returns are accepted only for damaged, defective, or incorrect products, as per our Return Policy.

17. What if I receive a damaged product?

Please contact us within 48 hours of delivery with photos or a video of the package and product(Opening parcel video). We’ll be happy to assist.

📞 Customer Support

18. How can I contact LuxeAlankar?

You can reach us via:

19. What are your customer support hours?

Monday – Saturday
10:00 AM – 7:00 PM (IST)

🎁 Gift & Custom Orders

20. Is your jewellery suitable for gifting?

Absolutely! Our jewellery makes a beautiful gift for weddings, anniversaries, birthdays, festivals, and special occasions.

20. Do you accept bulk or wedding orders?

Yes. We welcome bulk, bridal, and wedding jewellery inquiries. Please contact us on WhatsApp for personalized assistance.

21. Do you offer custom jewellery?

Currently, custom designs may be available for selected products. Please contact us to discuss your requirements.

Scroll to Top