Return Policy

Last Updated: 1-Jun-2026

Due to the hygienic and delicate nature of jewellery, we maintain a strict but fair return policy.

1. ELIGIBILITY FOR RETURNS / EXCHANGE

We accept returns or exchanges only in the following cases:

  • You received a damaged product
  • You received a wrong item

This aligns with standard jewellery industry practices where general returns are restricted.

2. REPORTING WINDOW

  • You must notify us within 48 hours of delivery
  • Requests made after this period may not be accepted

You must provide:

  • Order ID
  • Clear photos/videos (preferably unboxing video)

3. CONDITIONS FOR RETURN

To be eligible:

  • Product must be unused and unworn
  • Must be returned in original packaging with tags
  • Must include invoice and all accessories

Returns with visible usage or damage will be rejected.

4. NON-RETURNABLE ITEMS

The following items are not eligible for return:

  • Earrings (for hygiene reasons)
  • Customized / personalized jewellery
  • Sale or discounted items
  • Slight color variations (due to photography/light)

5. EXCHANGE POLICY

  • Exchanges are allowed only for damaged/wrong items
  • Replacement will be provided subject to availability
  • If unavailable, store credit or refund may be offered

6. RETURN PROCESS

  1. Email or WhatsApp us within 48 hours
  2. Share proof (images/video)
  3. Our team will verify the request
  4. If approved:
    • Reverse pickup will be arranged or
    • You may be asked to ship the product

7. REFUND POLICY

  • Refunds are processed after product inspection
  • Timeline: 5–10 business days

Refund method:

  • Prepaid orders → original payment method
  • COD orders → bank transfer or store credit

8. RETURN SHIPPING CHARGES

  • If the issue is our fault (damage/wrong item) → We bear shipping cost
  • Otherwise → Customer bears shipping cost

9. CANCELLATION POLICY

  • Orders can be cancelled before dispatch only
  • Once shipped, cancellation is not possible

10. IMPORTANT NOTES

  • Handmade jewellery may have minor irregularities, which are not defects
  • We recommend recording an unboxing video for claim validation (common industry practice)
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